reinstall problem

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karel99a
Posts: 11
Joined: Mon Apr 13, 2020 4:16 am

reinstall problem

Post by karel99a »

i owm fsi panel 2020 for prepar 5
i was asked to remove installation and
reinstall
done that
when |I try the new installationand register fsi says that it does not recognize the licence number
""Please check your licensenumber""

what can or shoul i do ?

karel de beer
jpgarraio
Site Admin
Posts: 1234
Joined: Fri Sep 15, 2017 10:30 am

Re: reinstall problem

Post by jpgarraio »

Hi,

Just sent you an email.

Cheers,

J-P
Jean-Pierre Garraio
Developer
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Dwight H
Posts: 3
Joined: Sat Sep 12, 2020 8:50 pm

Re: reinstall problem

Post by Dwight H »

Hello J-P, I have the same exact same problem. Could you please assist? Thanks
jpgarraio
Site Admin
Posts: 1234
Joined: Fri Sep 15, 2017 10:30 am

Re: reinstall problem

Post by jpgarraio »

Hi,

It seems that some antivirus software have identified the updater.exe and FSiPanel main executable as malware.
Therefore internet is blocked as well as updates.

What you can do to fix this issue is to install newest version with the latest installer.
  • Uninstall FSiPanel from Windows control panel
  • Install and register last version
Hope that helps,

Regards,

J-P
Jean-Pierre Garraio
Developer
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