New install and the software does NOT start -- cannot retrieve license info

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greatsouls@gmail.com
Posts: 2
Joined: Sat Dec 18, 2021 12:11 am

New install and the software does NOT start -- cannot retrieve license info

Post by greatsouls@gmail.com »

Hello

I just purchased the FSPanel full license for MSFS 2020.
I was able to install the software, follwoiing the instructions stoped the AV, successfully registerred the program (inserted the license, my email address and name were retrieved, I got the verification code in the email, inserted it and got a message that the licensing process is SUCESSFULL!!!)
However, when I start the program I get a message "FSPannel can not retrieve license information. Please check your internet connection and try again".

1. My Internet Coinnection is perfectly fine.
2. I tried completelly disabling the AV temporarily
3. I added exception for the program in Windows Defender Firewal.
4. I even tried disabling the firewal

Still the program does NOT start and displays the same message.

I am not sure what else I can do. There is NOTHING on my PC that would be blocking the program.
Not a good first impression so far...
Watching the demo videos on youtube and had high expectation for the program...

Edit: some typos

Thank you,
Emil
jpgarraio
Site Admin
Posts: 1234
Joined: Fri Sep 15, 2017 10:30 am

Re: New install and the software does NOT start -- cannot retrieve license info

Post by jpgarraio »

Hi Emil,

Thanks for your message, I just sent you an email, any better now?

Cheers,

J-P
Jean-Pierre Garraio
Developer
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greatsouls@gmail.com
Posts: 2
Joined: Sat Dec 18, 2021 12:11 am

Re: New install and the software does NOT start -- cannot retrieve license info

Post by greatsouls@gmail.com »

Nope, not at all.

I replied to the email, not sure if am am expected to reply here as well.

I disabled Windows AV protection, disabled Windows Firewall (all three profiles), I disabled AV' firewall (I am using Kaspersky) and the AV itself.
There is nothing else left that could be blocking the application.

This is the first time I am having such issue with an app :)
What else can I try?

Thanks
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