License Credits

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Bryan
Posts: 15
Joined: Sat Aug 04, 2018 1:31 am

License Credits

Post by Bryan » Sun Aug 18, 2019 12:09 pm

Hi, I purchased 3 new credits in November of last year when they were on sale but when I try to activate them in Fsipanel I get this error message: "Invalid Credit License, please check your entry and try again.

The credits were purchased via My commerce and the order No is: 579290853

Could you take a look at this please.

Bryan.

jpgarraio
Site Admin
Posts: 430
Joined: Fri Sep 15, 2017 10:30 am

Re: License Credits

Post by jpgarraio » Thu Aug 22, 2019 3:48 am

Hi Bryan,

Sorry for the delay, I will check it today.
Cheers,

J-P

jpgarraio
Site Admin
Posts: 430
Joined: Fri Sep 15, 2017 10:30 am

Re: License Credits

Post by jpgarraio » Thu Aug 22, 2019 1:02 pm

Hi Bryan,

You have purchased 3 credits for FSiPanel 2017 FSX... not P3D.

I have manually added 4 credits to your P3D License (1 extra for the delay responding to your request).
Please go to Setup/License Information to confirm that your account has now 4 credits.

Cheers,

J-P

Bryan
Posts: 15
Joined: Sat Aug 04, 2018 1:31 am

Re: License Credits

Post by Bryan » Sun Aug 25, 2019 11:34 am

Hi JP, that will teach me to read more carefully in future. Apologies for the inconvenience and thanks for your generosity in adding an extra credit.

Regards

Bryan.

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