In App Upgrade Fails for 2020 and 2024

[Free2beee]

Hi, when it asks if you want to upgrade, I say yes it goes through the upgrade but then it says cannot up date the WASM, use the new installer from your account, I download the latest installer and the same things happens, both version do not go beyond that. I also tried uninstalling from the Windows App list using the uninstaller but that did not make any difference.
The message I receive is shown below.

Error installing new WASM module
Please re-install FSiPanel using latest installer from your shop account.

[jpgarraio]

Hi,

Looks like a security issue maybe with your anti-virus not allowing FSiPanel to write in your community folder?

Have you checked if your community folder location is correct under SETUP/ License Information?

You can also manually update the WASM module, check WASM module manual instruction in FSiPanel directory.

Let me know,

Regards,

J-P

[Buzzer2]

Hi there.

I'm having the same problem. I've tried the manual method of copying the .wasm file of 6/6/25 into the FSI>modules location but it won't let me copy and paste it.

[Buzzer2]

Further to my last, when i try to manually extract the compressed FSI_Panel.wasm there is an error extracting. Could you send another update please as i think the compressed file is corrupted? Thanks.

[jpgarraio]

Please go to SETUP / Troubleshooting.
Click on CHANGE location for community folder, make sure the location is correct and click OK
This will install the modules.

Regards,

J-P